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1. Initial enquiry
Contact us by telephone or email with your preferred language, care area and approximate travel period. Please do not send detailed medical records by ordinary email.
FROM ENQUIRY TO RETURN
Your coordinated patient journey
A practical overview of how non-medical coordination fits around independent clinical assessment and care.
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2. Medical assessment
When clinical information is needed, we provide the appropriate submission route and coordinate review by an authorised professional at a contracted facility.
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3. Written plan
Before commitment, the relevant providers confirm the proposed clinical pathway, timing, coordinated services, exclusions and financial terms.
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4. Arrival and stay
Confirmed transfers, accommodation and interpreting support are organised around the schedule set by the treating facility.
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5. Discharge and return
Discharge decisions and travel fitness are determined by the treating clinicians. We keep communication organised and route medical questions back to them.
AVAILABLE 24/7
Begin with a conversation, not a commitment.
Tell us which care area you are exploring and your preferred travel period. We will explain the coordination process and the next appropriate step.